Assist with implementation of all aspects of the Challenge Unlimited programs, ensuring that Ironstone Farm is recognized as a premier provider of therapeutic and recreational horseback-riding programs, and equine-assisted therapies and educational programs.
Essential Functions:
- Assist Ironstone Farm Program Director with all aspects of the programs to meet or exceed targets. Duties will include scheduling and forming positive relationships with clients, handling insurance billing, billing and collecting, applying for payments, answering phone calls, tracking client participation and retaining clients, analyzing and understanding the nonprofit's potential for expansion, filing, and completing other office-related tasks.
- Communicate with Program Director and Executive Director to ensure efficient and effective management of all programs at Ironstone Farm including riding, weekend retreats, school-group visits, and horse shows.
- Attract and work with new groups to utilize Ironstone’s full 19+ acres and buildings, including its Arts & Education Center, barnyard area, greenhouse, and future Veterans Retreat Farmhouse.
- Be a contact person for clients and their families for all aspects of the programs. As an Ironstone ambassador, greet new clients in person and connect with families in person periodically.
- Strive for a client, staff, volunteer, and equine compatibility for optimum program delivery.
- Work closely with Volunteer Coordinator and Volunteer Manager for optimum program delivery.
- Create and maintain new client records and ensure that all client records are up to date.
- Work with a person or people handling financials and Ironstone’s database to understand and monitor client receivables for the programs and for information required to enter new client data into the database.
- Be generally familiar with ongoing fundraising activities.
- Have schedule flexibility to work some Saturdays, occasional holidays (at holiday pay), and to be able to communicate and problem-solve during unscheduled times, such as weather emergencies.
- Handle other duties as assigned.
Qualifications and Expectations:
- Bachelor’s degree preferred. High school equivalency with job-related post-graduate certifications accepted.
- Proficient in all aspects of Google Drive strongly preferred. Knowledge of QuickBooks and Excel is a plus.
- Ability to gain knowledge of the therapeutic needs of clients and appropriate protocol for programs.
- Person with horseback riding experience strongly preferred. A person who is, or has been, a horseback-riding instructor strongly considered. All applicants must have the ability to gain knowledge of horsemanship and an understanding of equipment necessary for safe and effective program delivery.
- Ability to communicate clearly and effectively while maintaining a warm and welcoming demeanor with clients, volunteers, supporters, and fellow staff members.